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Can Treating Low-Wage Workers Well Become the Hot New Business Strategy?

Posted on: March 17, 2015

I just read this article by Jessica Leber via the Fast Company website.  I found it to be extremely interesting and quite factual.   There are so many companies out there spanning multiple industries whose business depends on excellent customer service from its employees.   In most situations the low-wage employee is the first contact a customer encounters.   This employee is a representative of the company and in most cases responsible for creating the “first impression”.

It is a fact that people are a company’s most valued asset so this “Hot New Business Strategy” Jessica writes about definitely deserves some merit – Enjoy!

http://bit.ly/1O2Uw0n

Lee Koren is certified as a Professional in Human Resources (PHR) and Master Trainer in Behavioural Interviewing.  Her expertise are recruitment, selection and career transition.

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