Archive for the ‘customer service’ Category

I just read this article by Jessica Leber via the Fast Company website.  I found it to be extremely interesting and quite factual.   There are so many companies out there spanning multiple industries whose business depends on excellent customer service from its employees.   In most situations the low-wage employee is the first contact a customer encounters.   This employee is a representative of the company and in most cases responsible for creating the “first impression”.

It is a fact that people are a company’s most valued asset so this “Hot New Business Strategy” Jessica writes about definitely deserves some merit – Enjoy!

Lee Koren is certified as a Professional in Human Resources (PHR) and Master Trainer in Behavioural Interviewing.  Her expertise are recruitment, selection and career transition.


Take Back the Interview

Twitter Updates

  • RT @davidfrum: Cant stop watching this. It's like the Daily Worker before/after Molotov-Ribbentrop pact - only blonder.… 4 hours ago
  • RT @JerusalemGreer: My kid and two other students walked out of their rural, very conservative, public school for 17 minutes today. They we… 8 hours ago
  • RT @MaineDems: Eryn Gilchrist is stepping up to challenge Les Gibson, who called a Parkland survivor a "skinhead lesbian," because she know… 8 hours ago
  • RT @jo_herman16: I protested peacefully this morning and got suspended. A man threatened a kid with a knife at a PTA meeting and got gently… 14 hours ago
  • RT @JesseFFerguson: TIMELINE - GOPer was running unopposed for re-election - GOPer made disgusting attack at Parkland student for speakin… 14 hours ago


Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Join 167 other followers

Be A Star – Maximize Your Performance

Maximize Your Performance